Company: Sanlam Group

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. 

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What will you do?

Santam has a career opportunity available for a Receptionist who will be based at Santam Head Office in Bellville. The receptionist will be responsible for welcoming and receiving visitors and directing queries to the relevant resource.

What will make you successful in this role?

KEY RESPONSIBILITIES

  • Welcoming and receiving visitors and directing queries to the appropriate resource.
  • Maintaining a professional and orderly in front of the house.
  • Co-ordinating meeting and training room bookings. 
  • Directing visitors to meeting and training rooms as required.
  • Manage the visitors’ lounge area.
  • Manage the equipment in the meeting rooms.
  • Assistance with access control.

QUALIFICATIONS AND EXPERIENCE

  • Matric/ Grade 12
  • Experience of reception/customer service

SKILLS

  • Fluent in English (verbal and written)
  • MS Office –Word, Excel, PowerPoint, and Outlook
  • Professional conduct

Qualification and Experience

Grade 12

Knowledge and Skills

Customer Service Management

Customer Contact Management

Ad hoc reporting

Effective management and control of switchboard

Management of employees

Personal Attributes

Interpersonal savvy – Stage 1

Decision quality – Stage 1

Action orientated – Stage 1

Optimizes work processes – Stage 1

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation – Stage 1

Customer focus – Stage 1

Drives results – Stage 1

Collaborates – Stage 1

Being resilient – Stage 1

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. 

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity.  This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.  The Group’s Employment Equity plan and targets will be considered as part of the selection process.

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