Who are we?
Old Mutual is the 2018 No 1 Top Employer in South Africa and Ghana and remains the Industry Leader in Financial Services and Insurance. We have also been certified as a Top Employer in all the 13 countries across the African continent. We are rooted in our purpose of “Enabling Positive Futures” and believe that a great customer experience is anchored in a great employee experience. We strive to enable our employees to Unleash Their Greatness through a Great Career, at a Great Global Company, with Great Leaders, in a Great Culture with Great Rewards and Recognition.
What will you do?
Responsible for contacting clients according to specified campaigns and scripts to provide customers with essential and sometimes complicated information regarding products and services. Persuades customers to take up products and services offered by the company and provides quality service to external and internal customers by ensuring accuracy in recording of data. Generates leads electronically and manually to achieve set sales targets.
What will make you successful in this role?
- Provide sales and administration support to intermediaries, including quotations
- Assist the intermediaries with the relevant product information
- Process and monitor new business submitted
- Monitor and report on relevant sales information to intermediaries/management
- Support initiatives to increase the take up of technology with intermediaries
- Providing limited after sales service
- Prior experience within a Broker or Advisor Services environment is preferred
- Insurance product experience and knowledge of relevant quotation processes and systems is preferred
Qualification and Experience
Grade 12 and Diploma/Certificate with 2 to 4 years related experience.
Knowledge and Skills
Undertake Outbound Tele-Sales
Service inbound client queries, requests
Administration and processing
Quality, compliance and accreditation
Communicates effectively – Stage 2
Situational adaptability – Stage 2
Action orientated – Stage 2
Persuades – Stage 2
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.
Cultivates innovation – Stage 2
Customer focus – Stage 2
Drives results – Stage 2
Collaborates – Stage 2
Being resilient – Stage 2
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
Our commitment to transformation
The Old Mutual is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group’s Employment Equity plan and targets will be considered as part of the selection process.
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