Overall Job Function: Responsible for presenting the garments according to the H&M guidelines in order to maximize sales with guidance and direction of Store Manager and management team. 

Job Responsibility including but not limited to:

Customer Service

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Provide excellent direct and indirect customer service according to H&M standards and meet the 5 basic demands on the selling floor, in the fitting room and at the cash point.

Job Knowledge

Ensure garment presentation and garment care are executed per H&M guidelines referenced in the below information sources:

  • Commercial Handbook (Department Book & Seasonal Book)
  • Visual Merchandising Book
  • Technical Book
  • Sales Tools & Store Information
  • Provide the season start information from Sales Organization and prepare the  kickoff with the management team
  • Update the Commercial Handbook (Department Book & Seasonal Book) and  Technical Book with the latest refill pages
  • Plan and implement all store campaigns and activities together with the store  team
  • Ensure consistent garment care throughout the entire store  

Efficiency

  • Actively work in a commercial way to maximize sales, focusing on:
    Top Priority Products, A-Areas and Basket items as well as ensuring a Red  Thread is clearly demonstrated through the visual presentation
  • Ensure that orders for display materials and supplies are placed in a timely  manner
  • Responsible for the care and maintenance of display materials
  • Keep the visual room clean and organized
  • Check the material arriving to the store in a timely fashion, confirming quantities, condition, etc.
  • Minimize security and safety risks
  • Plan and work with sales and operation goals to drive growth
  • Support in-store routines when necessary

Team Player

  • Train, coach and give daily feedback on garment presentation to the store staff
  • Plan and conduct the Keep It Commercial training together with the  Department Manager
  • Provide label and design training for staff and managers
  • Inform store team about changes in the presentation of garments  

Minimum Candidate Qualifications:

  • Associate’s degree in a fashion industry specialty preferred
  • Ability to lift in excess of 10 KG
  • Ability to stand for long periods of time, bend, stretch, engage in repetitive  motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)  for a short distance
  • Ability to climb a ladder and use a step stool

Competencies:

  • Strong visual merchandising skills and the ability to drive business through  creativity, fashion consciousness and commerciality
  • Knowledge of basic computer skills
  • Ability to provide day-to-day visual training and guidance through H&M’s  shared values
  • Ability to work in a fast-paced, deadline-driven environment
  • Exceptional customer service and interpersonal skills
  • Strong organizational and time management skills
  • Strong verbal communication skills
  • Able to work independently while still working within a team environment
  • Must be able to work with hand-and-power operated tools and lift in order to  execute display setups
  • Ability to work flexible hours and extended hours at times
  • May be required to travel to support other stores
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